By Alyssa Rosenberg
Performance measurement systems should incorporate the input of front-line federal employees and use innovative measures to accurately measure successes and failures, analysts said at a forum in Washington last week.
At the event, sponsored by the Georgetown Public Policy Institute and consulting firm Accenture, Paul Light, a professor of public service at New York University, noted that the Office of Management and Budget continues to press the issue of requiring agencies to report on the performance of federal programs through its traffic-light-style grading system. But, he asked, "Does Congress care? Does the public care? Does it matter if you're getting to green, or going to hell?"
Gary Parston, director of the Accenture Institute for Public Service Value, added another question to that list.
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